Polus provides the following limited warranties to the original purchaser of our window and door products, subject to the terms and conditions outlined below:
Warranty Coverage
Frame & Sash
Coverage: 10 Years
Details: Structural integrity and resistance to material defects (e.g., warping, cracking, or separation under normal use).
Insulated Glass Units (IGUs)
Coverage: 5 Years
Details: Coverage against seal failure resulting in visible obstruction (fogging) between panes. Minor scratches, blemishes, or distortion within glass standards are not covered.
Hardware (Locks, Handles, Hinges, Rollers, etc.)
Coverage: 2 Years
Details: Covers manufacturing defects under normal residential use. Finish discoloration and surface wear due to exposure, salt air, or improper cleaning are excluded.
Factory Finish (Powder Coat, Foils, Paint, etc.)
Coverage: 5 Years
Coverage: 5 Years
2. Who Is Covered
This warranty applies only to the original purchaser and is non-transferable. For builder or commercial projects, warranty terms may differ and must be confirmed in writing at the time of sale.
3. What Is Not Covered
- Improper installation, flashing, or waterproofing
- Damage from misuse, abuse, neglect, or modification
- Settling of the structure, movement of openings, or use in unapproved applications
- Lack of routine maintenance, including cleaning of tracks and weep holes
- Normal wear and tear, corrosion in coastal environments without proper care
- Use of high-pressure washers, harsh chemicals, or abrasive cleaners
- Minor imperfections in glass, finishes, or parts within industry tolerance standards
- Any product installed without proper overhangs in direct sun-exposed elevations
4. Warranty Claims Process
To file a warranty claim:
- Document the issue: Take clear photos and gather order documentation.
- Submit your request: Email [email protected] with subject line “Warranty Claim – [Order #]”.
- Inspection: A representative may request a site visit or virtual inspection.
- Resolution: If a product is deemed defective under warranty, we will repair, replace, or refund (at our discretion) the affected component. Labor and installation are not included unless otherwise specified in writing.
5. Limitations of Liability
This Limited Warranty is your exclusive remedy and replaces all other warranties, expressed or implied. Under no circumstances shall Polus be liable for incidental or consequential damages, including labor, painting, removal, or reinstallation.
6. Maintenance Requirements
Regular maintenance is required to keep your warranty valid:
- Clean tracks, hinges, and glass at least twice per year.
- Lubricate moving parts with silicone spray.
- Rinse salt and debris in coastal regions monthly.
- Inspect and clear weep holes regularly.
Failure to follow maintenance guidelines may void your warranty.
7. Final Note
We build every product as if we’re installing it in our own home. If you ever have an issue, reach out—we’re here to help.
